Shipping
What are your shipping rates?
Standard shipping rates are calculated at checkout based on your location.
Please note that duties and taxes for international orders are included our pricing.
How long will my order take to ship?
Shipping times vary by product.
Each item page will specify whether it is a ready-to-ship or pre order piece. If the item is PREORDER it will depict PREORDER and a dispatch date under the product.
If you are unsure of the date, please feel free to contact us to confirm.
If no date is listed, your order will be dispatched within 24 hours.
How long does delivery take?
- Domestic (Australia):
Express 1-3 working days
Standard 5-7 working days
All orders are shipped within 24 hours unless stated as preorder item.
- International:
Express 3-5 working days
Standard 5-10 working days
All orders are shipped within 24 hours unless stated as preorder item.
I need my item urgently — what can I do?
If you require your dress sooner, please email us and we’ll provide an accurate ETA.
We can accommodate express options additional postage fees may apply.
Duties & Taxes
Custom duties, import taxes and any applicable tariffs are now included in the purchase price.
Sizing & Measurements
How do I know my size?
Our Sizing Chart differ between styles, please refer to each individual dress style.
Each individual dress has a measurement that specifies the length of the skirts.
Please refer to individual listing.
If you are still unsure, please contact us before purchasing.
Our range has been designed to
cater for all shapes and sizes, we recommend reaching out if you are unsure which style may suit your body type. There are different corset structures to suit various bust sizes, and some dresses have padding inclusive for extra lift.
All dresses can accommodate padding being inserted and all padding can be removed from some dresses. Some paddings are sewn in and can be removed by an alteration’s
expert.
Our corsets that are lace up back as designed to suit various sizes, and makes this more adjustable to shape your body well. With our few designs that have invisible zippers we do recommend measuring yourself and checking the relevant size chart.
How to Measure Yourself Before Purchasing
To ensure the perfect fit, we recommend taking your measurements before placing your order. Using a soft tape measure, record your bust, waist and hip measurements following our guide. Measure over minimal clothing, keep the tape level and comfortably snug, and stand naturally. Compare your measurements with our size chart to select the best size for your body shape. If you’re between sizes, we suggest choosing the larger size for easier alterations.
I’m unsure what size to choose - can you help?
Absolutely. Whats app instant message or Email us with your measurements and the style you’re interested in, and our team will guide you to the best fit.
Custom Orders
Do you offer custom-made dresses?
We do not offer customised designs;
however, we can accommodate special order size adjustments.
What type of customisations do you
accept?
We can support size-related changes
only - for example:
- Longer dress length
- Adjusted bust, waist or hip measurements
- Variations for split sizing (larger bust, smaller hips)
- Plus sizes that are not contained in our size chart
If you have a specific request, please email us and our team will confirm if it is possible.
An additional fee will be applicable for a custom sizing order and this will take around 40 days to manufacture specifically for you.
Returns & Exchanges
Do you offer refunds?
Yes we do offer refunds in line with our policy guidelines.
Please refer to our refund policy located here: https://alirabridal.com.au/policies/refund-policy
Custom Orders are unavailable for refunds or exchanges.
Any sale items or discount codes are ineligible for refund, can only be used towards an exchange or credit note.
Can I exchange my item?
Yes certainly! At Alira we want you to find your dream dress, and ideal fit - all products are eligible for exchange provided they meet our return conditions.
And we offer unlimited exchanges. So you find that dream dress!
We do require all returns to be notified to us within 5 working days of receiving your item. Please email us contact@alirabridal.com.au to organise your return.
Who covers postage for returns?
Return postage costs back to us are borne by the buyer.
We will wear the postage cost to you to send you the exchanged item once we receive the original item back. Maximum of 2 returns per order for exchanges.
What condition must the item be returned in?
To be accepted, all returns must meet the following requirements:
- Fully returned to us in its original state including packaging
- The product must not be untampered with
- The security ribbon must be fully intact on the gown
- No signs of wear including tanning products, perfume, deodorant, makeup, marks, damage or alterations
- Each return is assessed carefully and individually
Are manufacturing faults covered?
Yes. Any verified manufacturing fault is fully eligible for return or remedy.
My embellished dress is shedding - is this a fault?
No. Due to the nature of hand-beading, glitter tulles and heavy embellishments, minimal shedding is expected and not considered a manufacturing fault. Please email us within 5 working days of receiving your item to express any concerns.
Handcrafted Variations & Colour Disclaimer
Due to the hand-made nature of our gowns, slight variations in fabric texture, lace placement, and beading may occur. These subtle differences are a natural part of artisan production and are not considered faults.
Please note that colours may appear lighter or darker depending on lighting and screen display. We recommend reviewing all product videos and images for the most accurate representation of each style